FAQs

We do not have a physical store. PlaybillStore.com is an online store only

Ground orders within the US and Puerto Rico will ship via UPS or the postal service, depending upon the weight, size, and distance the package has to travel. Playbill magazine subscriptions ship via first-class mail through the US postal service; orders shipping to a military APO/FPO address or territories of the USA are shipped via Priority Mail through the US postal service.

Place the items you wish to purchase in your shopping cart, then scroll to the bottom of the page and follow the easy directions to quickly calculate shipping. Your shipping fees can also be calculated on the shipping and billing page during checkout.

PlaybillStore.com ships to most countries.

PlaybillStore.com is required by law to collect state and local sales tax when shipping to New York and New Jersey. Sales tax on the total dollar amount of your order, including shipping fees, is automatically calculated at checkout based on the ship-to address.

Merchandise damaged or lost during shipping will be replaced at our expense. Items purchased by redeeming a gift certificate cannot be returned for a refund. All printed material is non-refundable. This includes books, piano/vocal selections and scores, opening night and special event Playbills, posters, and programs. In addition, any items purchased from our clearance section are also non-refundable. All other items may be returned for a refund only if returned in re-sellable condition. DVDs, CDs, and any other sealed products cannot be returned if removed from the original packaging. Items must be returned within 60 days of receipt of the order. No refunds can be issued after 60 days from the date of purchase. When returning an item, the customer pays the shipping cost for the return. Please make sure to include a note inside the package with your name, address, and order number, and indicate that the item is a return. The customer is responsible for packaging the items securely to prevent damage during transit. Items must be received in new condition to qualify for a refund. Your account will be refunded within 7 business days after we have received the returned item(s). Return items to the address below:

PlaybillStore.com
1106-D Industrial Way
Brick, NJ 08724

Clothing may be exchanged in case of sizing issues if returned unworn, unwashed, and with all original tags intact. The customer pays the shipping cost to return the clothing to us for exchange. Return clothing items to be exchanged for a different size to the address below, along with a note containing your name, order number, shipping info, and what size you wish to be sent to you. When we receive the clothing you wish to exchange, the replacement will be shipped out.

PlaybillStore.com
1106-D Industrial Way
Brick, NJ 08724

Email us immediately at customerservice@playbillstore.com. If your order has not shipped it will be canceled. Orders that have already shipped cannot be canceled.

INFO NEEDED

For orders shipping to residents of the USA and its territories, only a packing slip is included, which does not list prices. For orders shipped outside the USA, an invoice with prices will be attached to the outside of the package in an envelope per customs requirements.

We are not able to offer gift wrapping.

We do offer quantity discounts on some of our products. To request a quantity discount, email us at customerservice@playbillstore.com. Be sure to include the name of the items and items you wish to purchase, along with the quantity.

NEEDS INFO